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Assisted Digital Resources

The Assisted Digital service supports people who need help accessing or using a computer to complete their Home Office application. On this page you will find a variety of resources, contact details and training materials which will prepare you in providing Assisted Digital support.

We Are Digital 

Assisted Digital Triage Line: 0333 344 5675 – booking contact number for customers and centres


Centres Admin:  

UK Visas & Immigration

If you need to contact a UK Visas and Immigration (UKVI) department but don’t know who or how to use this tool to find the required contact details.

For technical problems with an online application contact to advise.

General Immigration, Citizenship and Nationality Enquiries line: 0300 790 6268

EU Settlement Resolution Centre (SRC)

  • General Public Number: 0300 123 7379
  • Support Organisation Number (you): 0300 790 0566 – offers a higher priority queue

Training Videos

Assisted Digital – Introduction to UKVI

Assisted Digital – Support Process

Due Diligence

Monthly Statement & Invoicing Process

Safeguarding for UK Visas and Immigration


EUSS Application Handbook

Monthly Statement Process

Centre Invoice Template

WAD Safeguarding Report Form

WAD QA Observation Criteria

WAD Safeguarding Policy

Marketing Resources

UKVI A5 Poster

UKVI A3 Poster

Silver Training has undergone a complete rebrand and will now be known as We Are Digital. Our services remain the same. We hope you enjoy navigating our new website!

Interested in finding out more about our courses, have a passion to become a tutor or you’ve got a question but not sure who to ask? Then get in touch with us.


03333 444019