You will speak to a member of our friendly team, who will assess what kind of help you need and make an appropriate appointment for you. This could be over the phone support, if you have access to a computer or device. Or it could be face to face support at one of our centres, for more complicated queries. For example, where you need help completing an online form, or if you do not have access to a computer and need help uploading documents. If you cannot leave the house, or live too far away from our nearest centre, we can arrange for one of our friendly trainers to visit you and help you in your own home. *