You cannot get help from the Assisted Digital service if you need immigration advice (for example, advice on which immigration form you need to complete) or you need an update on the progress of an immigration application you have already submitted. Further information can be found on www.gov.uk.
Nothing. The help and support we give you is free.
You will speak to a member of our friendly team, who will assess what kind of help you need and make an appropriate appointment for you. This could be over the phone support, if you have access to a computer or device. Or it could be face to face support at one of our centres, for more complicated queries. For example, where you need help completing an online form, or if you do not have access to a computer and need help uploading documents. If you cannot leave the house, or live too far away from our nearest centre, we can arrange for one of our friendly trainers to visit you and help you in your own home. *
We can only help you to use a computer to make your application. We cannot give immigration advice or provide updates of the progress of an application. If you need immigration advice you will need to speak to an Immigration Adviser. You can find a list here https://www.gov.uk/find-an-immigration-adviser but be aware some may charge you for their services. If you require an update on your EUSS application you should contact the Settlement Resolution Centre on 0300 123 7379 and for all other enquiries contact General Immigration Enquiries on 0300 790 6268
The Assisted Digital service is considered a part of immigration services and is therefore classed as an essential service. This means our network can continue to deliver face-to-face support during the pandemic. Any centres opting to remain open during the pandemic have undergone a risk assessment to ensure they are dealing with all possible risks. Home support is not currently possible, but this is under constant review.