A career at We Are Group

Are you thinking about a career at We Are Group? Here are a couple of things that are worth considering.
Let’s not start with the terms and conditions because if that’s the first thing you are looking for, then maybe we are not the right company for you. We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.
We are a Social Impact company, which means we believe in delivering services that have a positive impact on society, and that’s what our investors think as well. Our company is supported by Angel investors and some of the biggest Social Impact investors, both in the UK and Europe. This rich mix provides unique support and challenges. It’s almost like Dragons Den and you get all four dragons backing you.
What to expect
We are seeing significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.
If you are looking for a Tech role, then you are going to be pleased to hear that we are working with world-class software to develop a revolutionary solution that will change the whole way welfare support can be delivered in both the UK, but also abroad. The fun won’t be limited to just the tech space, there are lots of other job opportunities.
How we work means we distribute a significant amount of our funding back into the community, including 3rd sector, national charities, or smaller local community groups. Imagine how proud you will feel when you have helped a community group be part of a national programme that is delivering social impact across the UK.
Our office is based in the UK’s fastest growing City – Coventry. We are investing in a new office space, think trendy and new but not outlandishly expensive. Unfortunately, the wish for a slide in the office was voted out, but we will have a decent coffee machine to make up for it.

Work Environment

As you would expect, we fully support Working from Home, but we do like to see you in the office now and then, so you can feel the buzz, meet your colleagues and make use of our new coffee machine.
In our job advert, you won’t see the usual “we welcome applications from xx” phrase. That is because we welcome all applicants. Just visit our office to see the diversity in our teams in action. Why not read what our team have to say, and rest assured, they also tell us when things are not going right.
Read a bit more about our people below.

Peter Hirst,
Head of Projects

Sofia Jones,
Marketing Campaign Executive
"Coming into a new business, is always daunting especially with not knowing anyone but I have never felt more welcomed or supported like I have since joining the company. Like a puzzle piece, I feel like I have fitted in the perfect spot and I look forward to growing within the company and creating a lot more social impact. "

Rhaeila Begum,
HR and Office Administrator

Bilal Shad,
Customer Service Agent

Peter Hirst,
Head of Projects

Sofia Jones,
Marketing Campaign Executive
"Coming into a new business, is always daunting especially with not knowing anyone but I have never felt more welcomed or supported like I have since joining the company. Like a puzzle piece, I feel like I have fitted in the perfect spot and I look forward to growing within the company and creating a lot more social impact. "

Rhaeila Begum,
HR and Office Administrator
1. Customer Service Agent
Job title: Customer Service Agent
Salary: £23,200
Location: Friars House, Coventry
Hours: 37.5
Role type: Full Time Permanent
What would your role at We Are Digital look like?
Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.
What are we looking for
You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.
Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check is required.
How do we recruit?
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.
We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.
We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
Apply Now
2. Business Development Manager
Job title: Business Development Manager
Salary: £40,000-£45,000 + OTE
Location: Coventry/Hybrid
Hours: 37.5
Role type: Permanent
What would your role at We Are Digital look like?
The role of Business Development Manager will be responsible for generating new business sales, sourcing /leading development of tender opportunities and increasing company visibility, profile, and customer base. The role may also be responsible for generating sales from existing client accounts, being the interface between clients and the company to develop and nurture lasting long term client relationships. The role will ensure that contracts are well managed and deliver sales of the wider WAD products and services as well as generate repeat business and ensure contract renewals.
The role will be expected to meet or exceed set sales value and sales quality targets and be aware of and react to the competitor landscape to develop repeatable sales strategies that support successful contract wins in the most efficient, predictable, and scalable manner.
What are we looking for
Are you a dynamic and results-driven professional with a passion for driving growth? Do you thrive in building strategic partnerships and seizing new business opportunities? If so, we have the perfect opportunity for you!
How do we recruit?
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.
We are committed to equality of opportunity across our organisation and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.
As a Disability Confident employer, we have made a positive commitment to employing disabled people. We offer disabled applicants the option of requesting that their application be considered under our Guaranteed Interview Scheme (GIS) terms.
If you wish to apply under the GIS, please indicate this in your application cover letter.
To be invited to interview/assessment under the GIS scheme, candidates applying under GIS should meet all of the essential criteria. These are the essential requirements that have been agreed for the post which may include qualifications, experience and skills. In setting the essential requirements, care will be taken to ensure that disabled candidates will not be disadvantaged. Candidates who do not meet all of the essential criteria will not be invited to interview.
Whether you are applying under the scheme or not, if you are disabled we ask you to let us know if you need any adjustments during the recruitment process to ensure it is inclusive and works for you. We are committed to making reasonable adjustments throughout the recruitment process and if you are successful, we’ll make adjustments to your working environment.
We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
3. Data Analytics Trainer
Job type: Temporary- 12 week contract
Hours: Flexible
Location: Fully remote
About We Are Group:
A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners allowing them to better their lives and future potential by having access to digital and online services.
We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.
It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.
What are Digital Bootcamps:
Our Digital Skills Bootcamps are 10 - 12 week courses which support individuals from all backgrounds, careers and skills, to take that next step to securing a new career.
The Data Analytics bootcamp is a designed to provide the learner with a comprehensive understanding of data and analytics which will give them a certificate of qualification at the end of the course. The course covers everything from database design, data validation and data reporting.
About the role of a Digital Skills Trainer:
- Deliver training virtually to learners across Data Analytics
- Follow set training materials to deliver course content
- Ensure learners feel confident and answer questions they have
- Monitor learner understanding through the course
- Maintain safeguarding throughout the programme
About you:
- 3-5 years knowledge in Data Analytics
- Experience having worked as an accredited trainer, coach or teacher
- Qualifications such as PGCE, CPD, PTLLS or other related certified training
- High level communication and able to deliver training virtually
- Proficient in using office software packages, including Microsoft Office and bespoke CRM systems
- BPSS clearance or ability to gain clearance is essential
Apply now for the role of a Digital Skills Trainer
4. Digital Skills Trainer
About We Are Group:
A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners allowing them to better their lives and future potential by having access to digital and online services.
We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.
It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.
What do our trainers do:
Every year thousands of people across the UK get help from one of our trainers. People like you helping people with everyday digital-related problems.
We get people online, get them the right advice and show them where they can get the help they need. The support could be teaching basic digital skills, financial inclusion or assisted digital where we support the learner to complete online forms.
The work really makes a difference to the learner and helps empower and upskill them.
About the role of a Digital Skills Trainer:
- Support the learner either face to face, virtually or on the telephone
- Assist learners one to one or in a group
- Assisted Digital- Complete forms for the learner
- Digital Inclusion- Train the learner and help upskill digital/ online skills
- Financial Inclusion- train the learner on online banking
- Ensure the learner goes away confident
About you:
- Experience working with vulnerable adults either through local authorities, local council, government or volunteering
- Proficient in using Microsoft Office, internet and other digital platforms
- High level communication both verbal and written
- Someone who is patient and understanding of learner needs
- BPSS clearance or ability to gain clearance is essential
Apply now for the role of a Digital Skills Trainer
5. Bid Writer
Job title: Bid Manager/Writer
Salary: up to £50,000 dependent upon skills and experience
Location: Coventry/Hybrid
Hours: 37.5
Role type: Permanent
We are so pleased you are considering applying for a job at We Are Digital, or WAD as we like to call it internally. Before you apply, here are a few things to consider and some more information about the company.
We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.
We are seeing a significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.
What would your role at We Are Digital look like?
The Bid Manager/Writer must produce professionally written bid proposals and pitch content that superbly articulates the organisations value proposition and win themes. This is a highly networked role that requires a forensic attention to detail, the ability to work under pressure and demanding deadlines. The Bid Manager/Writer plays a leading role in ensuring the effective co-ordination and timely completion of bids by the bid team. The Bid Manager/Writer will be involved in all stages of the bid lifecycle alongside the sales/bid team, from identification of the bid we should assess through to handing over the bid to the project management team once won. The effort / commitment required at each stage varies on the size and scope of the tender. The Bid Manager/Writer is typically engaged to help develop the value proposition and articulate the win themes and solution narrative. The Bid Manager/writer will oversee the bid process along with the wider bid team, ensuring wider business involvement when required in conjunction with the sales lead to ensure adherence to the bid process and timely submission.
What are we looking for
- A team player comfortable engaging with internal and external stake holders
- Demonstrable experience in a bid writing/management role in a business which operates both within both the public and private sectors.
- Proven skills in writing and editing bid proposal content within a complex business environment.
- Experience managing multi-million tenders and a successful track record; ideally you should have experience working on very competitive tenders for large public sector organisations or departments.
- Experience in working on a wide range of bids across the public sector to commercial organisations
- Experience in leading initial planning sessions, participating in key review meetings / final document review, content sign-off, and document production.
- Demonstrable skills knowledge and experience of problem-solving issues.
- Knowledge of proposal automation software.
- Communicate and influence at a senior level.
- Excellent time management / prioritisation skills.
- Forensic attention to detail and meticulous proof-reading skills.
- Excellent written English language skills are essential for this role.
- Ability to work in a rapidly expanding company to meet the project objectives
- Commitment to working with cross-functional teams
- Ability to supervise and manage multiple commercial projects at the same time.
How do we recruit?
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.
We are committed to equality of opportunity across our organisation and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.
As a Disability Confident employer, we have made a positive commitment to employing disabled people. We offer disabled applicants the option of requesting that their application be considered under our Guaranteed Interview Scheme (GIS) terms.
If you wish to apply under the GIS, please indicate this in your application cover letter.
To be invited to interview/assessment under the GIS scheme, candidates applying under GIS should meet all of the essential criteria. These are the essential requirements that have been agreed for the post which may include qualifications, experience and skills. In setting the essential requirements, care will be taken to ensure that disabled candidates will not be disadvantaged. Candidates who do not meet all of the essential criteria will not be invited to interview.
Whether you are applying under the scheme or not, if you are disabled we ask you to let us know if you need any adjustments during the recruitment process to ensure it is inclusive and works for you. We are committed to making reasonable adjustments throughout the recruitment process and if you are successful, we’ll make adjustments to your working environment.
We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
Fill in information to apply
See who is recruiting

Jonathan Prew - Managing Director
As Managing Director, I have day to day responsibility for the business, working with a Senior Leadership team across the whole of We Are Group. I also work closely with our Founder and CEO in the development of our growth strategy.
Having come from a background mainly spent in the public sector and FTSE 250 Companies I was keen to join a Company that delivered real social impact but also recognised the need to work effectively and efficiently.
As a growing business we still have a lot to learn but each recruit brings with them more experience. Alongside that we have a Board of UK and European investors which really helps in terms of support and challenge.
In looking for an ideal candidate I would say someone that is flexible and pragmatic, who realises that not everything will be perfect but who brings with them experience and professionalism. This does not necessarily have to include experience of our sectors, but they should have a desire to help people live a more confident life.
