Brian, 78 years old, was referred to the Digital Helpline by his local branch. The branch noticed that he was struggling to use technology and needed assistance to help navigate the digital world.
Brian was apprehensive about using devices as he had never used one before, and was worried about making mistakes.
We Are Digital assigned Madeleine, a seasoned trainer, to work with Brian. Madeleine was patient, kind, and made sure to take things at a pace that was comfortable for Brian. Madeleine taught Brian the basics of using a tablet, including how to navigate the device, how to send emails, and how to use the internet.
Brian was gifted a device and sim card by the Digital Helpline to help him on his online journey.
At first, Brian struggled with using the tablet. He found it difficult to remember where things were and had to ask Madeleine for help. However, by the end of the session, Brian's confidence began to grow and he became more comfortable with navigating the device.
“I feel more confident using the tablet now, and I'm able to do things that I never thought I could before.”
Brian has started to use the internet every day, checking his emails and keeping up to date with the news. He even began to bank online, which was something he had never done before. This was a significant step for Brian, as it meant that he was no longer reliant on physical banks and could manage his finances from the comfort of his own home.
Brian's story is a testament to the power of digital inclusion. By providing access to technology and training, Lloyds Banking Group and We Are Digital were able to empower Brian and give him the skills he needed to thrive in the digital world. His experience shows that age is not a barrier to learning new skills, and that with the right support, anyone can become confident in using technology.