BRIEF
In 2014-15, London and Quadrant Housing (L&Q), sought help from We Are Digital to enable 300 residents to improve their basic digital skills, whilst becoming more familiar with the Universal Credit application form.
However, at the time the government Pathfinder was only rolling out Universal Credit in certain pilot areas and for new, single claimants. The residents we would be training would therefore in some cases not make a real Universal Credit application for another 18 months. L&Q also wanted to ensure full attendance to the classes as part of an equipment and dongle giveaway incentive, as well as administering travel expenses in cash each week a resident attended.