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Silver Training has undergone a complete rebrand and will now be known as We Are Digital. Our services remain the same. We hope you enjoy navigating our new website!

FAQs

INFRASTRUCTURE

You will need computer and internet access to complete the application in full. There is a downloadable App that allows you to scan and upload your details. Devices will be sent out to centres to assist with this process and a guide on how to do this is detailed within each respective application. A device is not essential for completion of this process – support can still be given by the centre.  If there is no device present the applicant will need to post their documents to UKVI rather than scan them at the centre. The app is not currently available on Apple.

Yes, privacy screens are recommended but this cannot be funded. Therefore, we would advise you make clear to applicants to be aware of shoulder surfers. We recommend discretion when talking in public – applicants will need to input payment details when going through the process. You will also need a scanning facility to enable the applicant to upload documentation

We are not able to answer this question as it’s unknown, we will work closely with the Home Office to identify likely peaks. We will however only send you applicants at the pre-agreed days and times of your choosing.

No, we only book as per your agreed days and times with us – in short, we book at your convenience 

No, we do however ask you to operate within your resource so as not to incur any additional costs.

TRAINING

WAD deliver webinars that cover the end to end process. The Home Office have assured us that the process for applying for the EU settled status is simple and easy to deliver. The webinars cover all aspects of the service, including the lower volume Visa renewals for non-EU residents. A recording of the webinar is also available as a permanent resource on our dedicated centres area website.

That is not an issue for you as a delivery centre, we are only providing assistance in using technology and filling in the forms, not Immigration advice.

The EU Settled Status Scheme (at this juncture) runs until June 2021 – our preference would be you sign for this duration, if at any point you wish to scale up or down your agreed hours, that is something we can look at and amend accordingly.

No, provided you do not give immigration advice as a part of this work, if an applicant asks you for adice – you must direct them to https://www.gov.uk/find-an-immigration-adviser

In our communications out to applicants, we advise them to only seek immigration via the above link or a reputable solicitor. We also remind interested centres this is only about delivering assisted digital help. This will form a part of our quality assurance of the entire service.

This will be covered in the training. Guidance can be found on Gov.uk

We do not have information on take up in different areas as there are so many variables. However, we have data on where there are concentrations of EU citizens. Where needed, we will source multiple venues in densely populated areas to meet demand.

This differs based on need. For example, the settled status applicant is anticipated to take up to 45 minutes. A standalone Visa is anticipated to take up to 90 minutes. When we confirm a booking with you, we will detail the anticipated duration. In exceptional cases a centre may contact We Are Digital to request an extension of the session. Please note that this must be done during the initial appointment.

The scheme went fully live in March 2019

PAYMENT

We will pay you quarterly. For the settlement scheme, it’s anticipated most support will be 45 min, for other visas it could be up to 90min.

  • £25.00 –  45 minutes
  • £33.33  – 60 minutes
  • £50.00  –  90 minutes

No, you can invoice all completions per month for the number of appointments that have been completed that month and for which a survey is completed.  You must include:

 

  • the applicants’ unique (ID) reference number
  • the length of the session
  • the date of the session. 

 

Please note that we cross check for completed surveys on receipt of the invoice and the completion of the survey does not automatically generate a payment

Yes, payment requires the completion of a survey at the end of your session. The applicant will have a unique ID which will need to be used in the survey. Payments are only made based on completed surveys.

 

Session Length – there are a couple of scenarios where the session that has been pre-booked is subject to change:

Scenario One

If an applicant attends with family or friends who also require help, when the appointment had been pre-booked for that one applicant only, it is not automatic that you will receive payment for additional applicants supported. You must contact the call centre at the start of the session to gain authorisation for any additional applicants; if this does not happen this will result in payment for one applicant only on completion of their survey despite the number of applicants you may have assisted.

Scenario Two

If during the session it becomes apparent that you cannot help the applicant in the allotted time, you must contact the us during the session to notify us of this and gain authorisation. Failure to do so may result in the centre only being paid for the original time allotted.

No this is expressly forbidden; the service is free to the applicant.

The Home Office is paying for this service through We Are Digital as a prime contractor

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