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Digital challenge of Universal Credit

Almost 10% of the UK population has never been online. As the rollout of the Universal Credit (UC) portal moves ever closer, the scale of the UK’s online literacy problem has become abundantly clear. A significant percentage of those who will be using the UC portal do not have the digital skills to access the system that delivers vital funds that support both them and their families.


A combined benefits system is an excellent proposal in principle, but the deficit in digital literacy amongst the hard-to-reach raises the stakes for claimants and housing associations. Housing assocations collect 65% of their income from benefits and with margins already tight, delays in payments to residents could have disastrous consequences on a HAs ability to provide affordable housing.


In this article in Local Government News, Matthew Adam, CEO of We Are Digital, reveals how a lack of digital literacy is the biggest barrier to the success of UC.


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  • Q&A: Kathy Valdes, managing director, Digital Unite


    Q: Can you tell us about yourself and your role?   A: I’ve worked with Digital Unite for nearly ten years. My current role is managing director. Previously, I worked with housing providers and charities to help provide solutions for … Read more »

  • Nationwide meets with We Are Digital to discuss digital inclusion


    Over the past month, Nesta has been busy introducing grant winners of the Inclusive Economy Partnership (IEP) to business and civil society partners. We Are Digital, as one of the companies to receive backing from the IEP, was introduced to … Read more »

  • Downing Street visit for We Are Digital


    July saw Matthew Adam, CEO of We Are Digital, was invited to attend an Inclusive Economy Partnership (IEP) reception at Downing Street. The event served as a celebration of businesses which are working to ensure all communities, and the individuals … Read more »

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