FAQs

Pound Advice

1. Can you help me get a property transfer?

No. Pound advice only provides advice on money and debt. For help with property transfers you should contact L&Q.  You can find out about property transfers here https://www.lqgroup.org.uk/tenants/moving-home/transfers/

2. I am not an L&Q resident, can I still use Pound Advice?

No. Pound advice only provides advice on money and debt. For help with property transfers you should contact L&Q.  You can find out about property transfers here https://www.lqgroup.org.uk/tenants/moving-home/transfers/

3. Is there a fee for the scheme?

No, there is no fee. The scheme is paid for by L&Q and is free for its tenants to use.

4. Can you help me with property repairs?

No. We only provide help and support with money and debt. If you need repairs to your property contact L&Q. You can report a repair here https://www.lqgroup.org.uk/manage-your-home/repairs-and-maintenance/

5. Giving debt advice is a regulated activity but We Are Digital isn't regulated by the FCA. How can you deliver the service?

We Are Digital does not deliver debt advice directly.  It manages the service on behalf of L&Q and all debt advice is delivered by regulated and qualified partners such as CABs or other money advice charities.

6. I am not in debt but I do struggle with my money sometimes. Can you help me?

Yes!  We can help you learn to manage your money more effectively, prioritise your spending and maximise your income.  Even small changes can have big impacts. Give us a call and we’ll make an appointment for you: 0203 475 2221

7. I am in rent arrears and worried about eviction. Can you help me?

Yes, we can help!  Give us a call on 0203 475 2221 and we’ll get you an appointment with one of our expert advisers.

8. I am claiming benefits but I am not sure that I am getting everywhere I am entitled to. Can you help me?

Yes, we can help with that.  Our delivery partners are experts on benefits and ensuring you are claiming correctly. Give us a ring on 0203 475 2221 and we’ll get you an appointment.

9. Is Pound Advice only for people who are not working?

No. People who are in work can also use Pound Advice. Call us on 0203 475 2221 and we’ll get you an appointment at a convenient time.

10. I am in such a mess with my money, I don't think anyone can help. Why should I use Pound Advice?

Confronting money issues is stressful and sometimes seems overwhelming. But by calling Pound Advice you are taking that first step to sorting things out and reducing the stress.  Call us on 0203 475 2221 and we’ll get you the help you need.

11. I live in an L&Q property but my name isn't on the tenancy. Can you help me?

As long as L&Q are aware that you live in the property and you are able to provide a tenancy reference number, we can help you.

12. I have heard that you can provide free white goods and household items. Is this correct?

We can help you apply for grants for white goods and other essential items.  However, like any discretionary grant there are criteria which have to be met so we can’t guarantee success.

13. Can you help with any money issues or is it just with my rent arrears?

Yes, we can help you with working out a budget, switching energy suppliers to save money on your bills, and maximising your income.  You don’t need to have rent arrears to take advantage of the scheme and you don’t even need to have debts. It’s always better to take action to prevent problems from developing.

14. I have received notification that I am about to be evicted. Can you still help?

Yes, we can help you.  If you let us know you’re about to be evicted we’ll get you an urgent appointment with one of our skilled advisers so you get the help and advice you need when you need it. Call us on 0203 475 2221.

15. Will using this service affect my credit record?

No, using this service will not affect you credit record.

16. Can a debt collection agency of Bailiffs force their way into my house?

Being visited by bailiffs can be stressful but you have rights and you shouldn’t be bullied.

If they are collecting debt for the council, court fines you owe and child maintenance there are special rules they must follow. If they are collecting for one of these debts they should give you 30 days’ notice before they visit. They should not take property from your home. They should only talk to you, collect money or give you documents.

They are only allowed to try to come into your home between 6am and 9pm. Don’t let a bailiff into your home – it’s always best to try to sort out your debt by keeping them outside and speaking through the door or over the phone. Make sure your doors are locked and your windows are closed – bailiffs are allowed to come in through unlocked doors. If you have a porch with a lockable door you should lock this too. Depending on the kind of debt you owe, the bailiff will sometimes have the right to force entry by asking a locksmith to open your door if you won’t let them in. It’s very unlikely they’ll do this – you should still have the chance to pay without them coming in.

Call 999 if you’re being physically threatened by a bailiff – don’t let them into your home.