WAD Careers

Social impact is at the heart of everything we do. In fact, we've even had social impact written into our charter. If there is no social impact, we're not even allowed to start the work, it means so much to us. We believe in bringing together education and technology to create opportunity and a future through introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. You can help us continue to deliver this.


We Are Digital team meeting picture

As an employer, our work values centre on great passion, integrity and professionalism. We are nothing without the people that make up We Are Digital. That’s why whether it is creating diversity in our offer, or building a new team, we care about our employees and the opportunities we have to offer. We are committed to the equality of opportunity across our organisation so regardless of employee level, we ensure our staff are consistently treated with fairness and with equal manner. Did we mention we are also a Disability Confident Employer!

We Are Digital staff Christmas office party.

What our people love at WAD

  • We have a genuine focus on health & well-being – we support and encourage our employees to bring their best selves to work.

  • We invest in the development of our people – we support both your personal and professional development; helping you to shape your career pathway in a way that works for you

  • We care about charitable work and our Corporate Social Responsibility – We have always got something going on, from Macmillan coffee mornings and children in need events to our charity tuck shop

  • We celebrate success with regular recognition – Whether it’s at our all-hands meetings, awards for demonstrating our values/ length of service or a simple e-card; we believe in the power of saying thank you.

  • We work with some fantastic people – We’re not even being biased; our employees say they have great relationships with the people they work with!

Current job vacancies

1. Customer Service Agent


As part of We Are Digital's Contact Centre team, you will be responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.

This job role is highly sought after so the more applications the better.

Salary: £19,000 rising to £19,500 after probation period


  • Answer inbound calls within agreed service standards
  • Triage callers using the agreed processes to the appropriate assistance
  • Record call outcomes accurately and efficiently on our CRM system and any further actions or notes are added in a timely manner
  • Complete outbound calls to deal with voicemails and text messages left by customers within agreed service standards
  • Monitor, triage and respond where appropriate to emails received to shared inboxes within agreed service standards
  • Refer callers to the appropriate assistance
  • Deliver guidance to customers using a range of contact centre technologies
  • Make appointments with trainers or partners as required
  • Request equipment to be allocated and dispatched as required
  • Record call outcomes accurately and efficiently on internal systems
  • Deal with complaints and escalate to the team leader for resolution if required
  • Achieve the call volume and call handling targets (daily and monthly)
  • Undertake all training initiatives as required
  • Adhere to company policies and procedures supporting the management team in all required tasks as requested

Apply Now

2. Financial Controller


You will lead the finance function on financial management and on all day-to-day financial matters. This includes devising and implementing a robust control mechanism, production of management information, KPI’s and business analysis reports. Strong business and commercial partnering across the business functions to drive profitability and growth supporting the CFO shape the organisation for further expansion.

This is a newly created role and is planned that as the company expands the role and team will expand significantly. It is a good combination of solid day to day finance, management reporting and commercial support with added board and strategic long-term planning.

Salary:   £60,000-£70,000 pa


  • Managing the day-to-day work of the finance team.
  • Producing financial models for projects, scenario planning and pricing for products.
  • Managing of key stakeholders and relationships e.g. bank, auditors, HMRC, board.
  • Preparation of robust and accurate management accounts and KPI’s.
  • Analysis of performance against budget and investigate variances.
  • Cost and supplier management.
  • Preparation of the quarterly VAT returns and all compliance returns e.g. companies’ house.
  • Regular cash reporting including updating a dynamic multi-scenario rolling cash forecast.
  • Maintenance of Sage (or other) accounting system and leading on further automation of processes and new systems e.g. PO system, reporting layer.
  • Preparation of annual statutory accounts and working papers for the auditors.
  • Preparation of the annual budget and quarterly forecasts.
  • Identify, report and implement governance, financial and operational risk areas.
  • Implement new systems, process improvements and drive efficiencies.
  • Working with Sales and Operations to ensure the correct accounting of deferred income and that monthly sales invoicing is accurate and timely.
  • Monthly review of Ledgers and aged debtors and creditors reports. Overseeing the processing of purchase ledger and payroll payments.
  • Act as the finance lead in the absence of the CFO.



  • Experience of working in a senior finance position and desire to move into a No1 finance role.
  • Experience of both large and SME environments.
  • Relevant CIMA, ACA, ACCA accountancy qualifications plus post qualification experience. Strong accounting skills.
  • Systems experience (current system is Sage 200) and introduction of automation.
  • Excellent oral, written communications skills as well as supreme attention to detail.
  • Ability to work in a fast pace expanding company to meet the project objectives.
  • Evidenced of effective staff management and financial leadership.
  • Experience of liaising with a wide range of internal and external partners.
  • Demonstrable experience of using own initiative to innovate and deliver improvements.
  • Efficient in using office software packages, high excel literacy and financial modelling knowledge, and other CRM/ERP systems.
  • Experience of multi departmental/multi company accounting processes.
  • PE/VC experience.
  • Strong commercial acumen and real delivery focused energetic work ethic.
  • Ambition to learn, develop and grow career.


3. Data Analyst

Job Purpose

As a Data Analyst you would be joining a fast-growing team that is looking to support our business in leveraging data in innovative and creative ways to support and deliver our mission of social impact and to make a positive difference in people’s lives. The team you would be joining is developing fast and is looking to leverage cloud data platforms (such as Azure Synapse) and class leading data visualisation tools (such as Power BI) to enable our business to achieve greater insight and to use data to drive improvements to what we as a business do and how we do it.

This is an exciting time to join the team and you would be playing a pivotal role in our digital transformation and would have ample opportunity to develop personally, professionally and within skills development.

Your role would involve facilitating conversations to gather requirements and build an understanding of the data and insight needs to help our stakeholders to better leverage the data to achieve their desired outcomes. You will be involved in the building of data models and solutions to support a variety of data and reporting needs across out business ranging from operational reporting through to supporting product & service development.

Salary: £35,000 – £40,000

Core Accountabilities

  • Exposure to cloud-hosted data (Azure / AWS)

  • Exposure to RestAPIs

  • Innovative thinker contributing to team and business improvements in ways that we work and our processes

  • Strong presentation skills: ability to present key findings

  • Facilitating conversations and using your analytical skills to identify, analyse and interpret data insight into business strengths, weaknesses, threats and opportunities, and guide decision making

  • Leading and supporting the team in developing and refining standard automated external and internal reporting that continues to meet or surpass clients’ and internal stakeholders’ requirements

  • Providing high business value ad-hoc reports and analysis to various stakeholders

  • Using automation tools to extract, transform and load data from primary and secondary sources into our data platform

  • Developing and maintaining reusable data models

  • Developing and maintaining databases in various systems – reorganizing data in a readable format and/or assisting the data owners to do so

  • Validating data and fixing coding errors and related problems, including preventing reoccurrence and liaising with data owners

  • Enriching organisation’s own data with relevant public data sets

  • Working with variety of internal stakeholders to identify process improvement opportunities, propose system modifications, and assist with data governance

  • Ensuring data governance is followed, and championing data quality and data security throughout the organisation

  • Work closely with our software team to ensure that data requirements are factored into the software to enable the automation of reports.

  • Innovative thinker contributing to team and business improvements in ways that we work and our processes

  • Strong presentation skills: ability to present key findings


  • Strong mathematical and analytical skills
  • Demonstrable knowledge of data analysis techniques and data visualisation, including data modelling

  • Excellent interpersonal and oral /written communication skills. Must be able to engage with the business to gather and understanding technical requirements.

  • Good grasp of ETL frameworks

  • Proficiency in a visualisation software such as PowerBI

  • Exposure to statistics and statistical packages like Excel, SPSS, SAS

  • Technical proficiency regarding database design development, data models, techniques for data mining and data segmentation

  • Knowledge of DAX

  • Knowledge of SQL and Python

  • Ability to read, edit and utilise standard data transfer formats such as XML or JSON


4. Quality Assurance Manager


Develop, maintain, and monitor quality processes and procedures to ensure Awarding Organisation, funding, and OFSTED compliance. Develop and nurture relationships with Prime contractors that we partner with to deliver specific projects.

Salary:  Scale F – £38,250 - £42,000


  • Manage the relationships with Prime contractors and be main POC
  • Responsible for achieving and maintaining Matrix Training standards accreditation
  • Closely monitor performance against funding contract requirements
  • Monitor and develop the quality assurance strategy to meet awarding organisation, funding, and Ofsted requirements
  • Develop Self-Assessment activity and reports
  • Develop Quality Improvement Plans in line with the Self-Assessment Report
  • Carry out Quality Monitoring activity to drive quality improvement
  • Develop processes and procedures to provide an effective learning experience for all learners in line with OFSTED and company requirements
  • Maintain relationships with Awarding Organisations
  • Robust data management to track performance against minimum standards
  • Keep up to date with relevant skills, qualifications and accrediting bodies
  • Exploit new technology and use where appropriate to deliver qualifications in the most cost & time effective way
  • Quality assure delivery and assessment material and ensure there is mapping to standards
  • Coordinate standardisation activities across all programmes
  • Produce reports as required to demonstrate quality standards, progression, and any other statistics the business needs to report on that relate to quality
  • Ensure all systems and data entered provide accurate data for tracking purposes and funding / OFSTED requirement
  • Carry out other duties within the scope of the job title as advised by the line manager



  • Experience of working in Quality role ideally IQA qualified
  • Experience of working in or with Qualifications and Funding sector
  • Experience of achieving or maintaining ISO and matrix accreditation's
  • Experience of dealing with Ofsted inspections, preferably as nominee
  • A good understanding of funding requirements and administration
  • Experience of data management systems
  • Experience of data management informing strategy for improving quality of teaching and learning
  • Experience of writing reports for the senior management and exec
  • Experience of interpreting data and contract management
  • Experience of working with awarding organisations, including processes involved i.e. IQA
  • Proven track record of managing teams of people
  • Able to make and implement strategic decisions on operational issues, taking account of customer needs and delivery against KPI’s
  • Excellent oral, written communications skills as well as supreme attention to detail
  • Ability to work in a rapidly expanding company to meet the project objectives
  • Evidenced ability of effective staff management and leadership
  • Experience of liaising with a wide range of internal and external partners
  • Demonstrable experience of using own initiative to innovate and deliver improvements
  • Ability to work in a high-pressure environment with multiple competing deadlines
  • Efficient in using office software packages, including Microsoft Office and bespoke CRM systems
  • Enhanced DBS and BPSS clearance or ability to gain clearance is essential
  • A clear understanding and working knowledge of confidentiality requirements (including GDPR) within the workplace



5. Digital Skills Trainer

Job Purpose

To support and deliver training relating to digital skills training & financial skills training. To support the business ensuring availability of training meets demand through both volume and content. To create a positive learning environment for all programmes and delegates ensuring key messages are consistently delivered. To support in the creation of course content and all associated training material

The responsibilities are as follows:

  • Deliver training content against awarding body and company standards and company predefined training programmes
  • Conduct ‘Train the Trainer’ sessions to ensure a consistent level of quality across the trainer network
  • Deliver training as required, either as part of a programme or for individual courses
  • Assist in collecting data and documentation for all learners on management information systems
  • Ensure health and safety of all delegates for the duration of any training programme or individual courses and report any incidents via the appropriate company process
  • Assist in the continual evaluation and update of training material under the guidance of the Training Network Manager
  • Assist with project work as and when required due to company requirements
  • Maintain a working knowledge of available qualifications and accrediting awarding bodies

Salary: £25,000 - £30,000

What is essential for us?

  • Possess excellent organisational skills
  • Qualified with PTLLS, PGCE or similar training qualification
  • Experience of working within the Digital training sector
  • Experience at delivering training sessions on a group or 1-2-1 basis
  • Demonstrable experience of developing training material and other associated training resources
  • Excellent oral, written communications skills as well as supreme attention to detail
  • Ability to work in a rapidly expanding company to meet the project objectives
  • Experience of liaising with a wide range of internal and external partners
  • Demonstrable experience of using own initiative to innovate and deliver improvements
  • Ability to work in a high-pressure environment with multiple competing deadlines
  • Proficient in using software packages including MS word, Excel, Power point & Teams.
  • Enhanced DBS and BPSS clearance or ability to gain clearance is essential
  • Have a clear understanding and working knowledge of confidentiality requirements (including GDPR) within the workplace
  • Be in possession of your own car that is available for business purposes and have a full valid clean driving licence
  • Able to travel to remote working locations for the purpose of training delivery, occasionally at short notice

What makes you special?

  • Experience of creating online tutorials and training documentation using software such as Adobe Captivate
  • Knowledge and experience at using online benefit systems
  • Experience at working in the Housing Association sector

How are we going to do this?

We will endeavour to provide feedback on your application within 1 week of submitting your CV.

Whether it is creating diversity in our offer or building new teams, we care about our people and the opportunities they have at We Are Digital. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner. We are also a Disability Confident employer.

The recruitment process for this role is made up of 4 stages, these being.

1.. Submission of cover letter and CV. These will be considered for suitability to the role.

2. Completion of competency based interview with the Hiring Manager. We will invite you to an interview which ideally will be face to face but we are able to accommodate virtual interviews if necessary.

3. Completion of Second Interview and Presentation / Skills test. If you are successful through the previous stage then we will invite you to a final Interview with the senior management team.

4. Completion of online tests. If you are successful through the previous stage, then you will be sent links to complete some online tests designed to test your basic competency for the role we are recruiting for.


Be part of the team

We are always looking to grow our team, but what makes us different from other employers.

We offer:

Hybrid working – we offer a hybrid pattern of working with at least two days at home each week depending on the job role.

Up to 24 days annual leave (plus bank holidays) – who doesn’t love time off?

Birthday day – because who wants to work on their birthday?!

Giving back – we will give you a paid day off to help you support a cause close to your heart

Health Scheme Cash Plan – we will provide access to the scheme that enables you to claim for things like dental, optical and hospital stays.

Perkbox – get access to hundreds of discounts and vouchers for retail, entertainment or whatever takes your fancy

Pension scheme – we provide a pension scheme to set you up for later in life

Go casual – we don’t like to stand on ceremony so we operate a casual dress code in the office

For more information on any of our vacancies, please contact HR@we-are-digital.co.uk

Application Form