Universal credit and the risk of digital failure
With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.
With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.
In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.
Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure
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Solving financial capability; how a wedding planner changed her life
12.04.18
Sitting on the floor, surrounded by bridal magazines, Emily looks the picture of happiness. This wedding planner loves her new career. But contentment has not always been easy for Emily. Her autistic son sadly died a couple of years … Read more
Virtual Visa: We Are Digital launches service to support online immigration applications
12.04.18
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Digital inclusion key to battling poverty premium, says We Are Digital
12.04.18
All comments to be attributed to Matthew Adam, chief executive of digital and financial inclusion support provider We Are Digital “Earlier this month (08 February), energy watchdog Ofgem announced that it would be raising its price gap by 5.5%. … Read more
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