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Universal credit and the risk of digital failure

With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.

 

With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.

 

In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.

 

Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure

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    Q: Can you tell us about yourself and your role?   A: I’ve worked with Digital Unite for nearly ten years. My current role is managing director. Previously, I worked with housing providers and charities to help provide solutions for … Read more »

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    July saw Matthew Adam, CEO of We Are Digital, was invited to attend an Inclusive Economy Partnership (IEP) reception at Downing Street. The event served as a celebration of businesses which are working to ensure all communities, and the individuals … Read more »

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