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Universal credit and the risk of digital failure

With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.

 

With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.

 

In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.

 

Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure

News Archives

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    (09.02.21)

    By Matt Adam, chief executive of We Are Digital, outlines four key actions we can take this year to end the impact of financial exclusion.   Financial exclusion – the inability to access finance, banking and income – typically affects … Read more »


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  • The Shift to Remote Training: Challenges, Opportunities and the Future

    (09.12.20)

    Arjun Patel, Operational Delivery Manager When the Covid-19 lockdown came into force in March, as an organisation, We Are Digital didn’t want to sit back and do nothing. We primarily offered face-to-face training prior to this, but we quickly decided … Read more »


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  • We Are Digital partnership with PA Housing

    (08.12.20)

    Community investment and digital skills training provider We Are Digital has secured a contract with PA Housing to provide in-home digital and financial inclusion training to a targeted group of residents. The training will prove key to relieving isolation and … Read more »


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  • Cash in the time of Covid-19: A tale of financial exclusion

    (24.11.20)

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Latest News
  • As seen on Global Banking and Finance Review”.

    09.02.21

    By Matt Adam, chief executive of We Are Digital, outlines four key actions we can take this year to end the impact of financial exclusion.   Financial exclusion – the inability to access finance, banking and income – typically affects … Read more »

  • The Shift to Remote Training: Challenges, Opportunities and the Future

    09.12.20

    Arjun Patel, Operational Delivery Manager When the Covid-19 lockdown came into force in March, as an organisation, We Are Digital didn’t want to sit back and do nothing. We primarily offered face-to-face training prior to this, but we quickly decided … Read more »

  • We Are Digital partnership with PA Housing

    08.12.20

    Community investment and digital skills training provider We Are Digital has secured a contract with PA Housing to provide in-home digital and financial inclusion training to a targeted group of residents. The training will prove key to relieving isolation and … Read more »

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