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Universal credit and the risk of digital failure

With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.

 

With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.

 

In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.

 

Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure

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Latest News
  • Windrush Day

    22.06.21

    22 June 2021 will mark the fourth national Windrush Day and 73 years since the SS Empire Windrush arrived at Tilbury Docks. Several hundred people arrived from the Caribbean to start a new life in Britain. The idea of this … Read more »

  • We Are Digital strengthens marketing team with key new appointments

    22.04.21

    We Are Digital, the Coventry-based digital training provider, has further strengthened its growing marketing team with two new senior-level appointments. As part of the organisation’s ambitious growth strategy, David Smyth has been appointed to the role of chief marketing and … Read more »

  • As seen on Global Banking and Finance Review”.

    09.02.21

    By Matt Adam, chief executive of We Are Digital, outlines four key actions we can take this year to end the impact of financial exclusion.   Financial exclusion – the inability to access finance, banking and income – typically affects … Read more »

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Interested in finding out more about our courses, have a passion to become a tutor or you’ve got a question but not sure who to ask? Then get in touch with us.

Phone:

03333 444019

Email:

info@we-are-digital.co.uk