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Universal credit and the risk of digital failure

With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.

 

With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.

 

In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.

 

Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure

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    (15.09.20)

    We Are Digital wins Waltham Forest Council contract Community investment and digital skills training provider We Are Digital has won a contract with Waltham Forest Council to provide a targeted group of residents with digital and financial inclusion training. All … Read more »


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  • COVID 19

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  • Office Refurbishment

    (21.12.19)

    We Are Digital (WAD) are proud to announce that we are looking for a supplier for our Office refurbishment as we look to move to Floor 2 in Friars House, Coventry, CV1 2TE.  This tender is for the refurbishment works … Read more »


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  • We Are Digital Secures £1.5 Million to Bridge the Digital and Financial divides

    (18.06.19)

    In a massive boost to our ongoing expansion plans, we have secured £1.5 million in funding, which will be used to hire key staff and make technology upgrades that will allow us to scale our operations and impact. We work … Read more »


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  • Q&A: Kathy Valdes, managing director, Digital Unite

    (27.07.18)

    Q: Can you tell us about yourself and your role?   A: I’ve worked with Digital Unite for nearly ten years. My current role is managing director. Previously, I worked with housing providers and charities to help provide solutions for … Read more »


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Latest News
  • We Are Digital wins Waltham Forest Council contract

    15.09.20

    We Are Digital wins Waltham Forest Council contract Community investment and digital skills training provider We Are Digital has won a contract with Waltham Forest Council to provide a targeted group of residents with digital and financial inclusion training. All … Read more »

  • COVID 19

    10.06.20

    During the COVID 19 Pandemic We are Digital has changed its working practices to ensure the safety and well being of its Staff, Customers and Partners who support the business. We are in a fortunate position that we have been … Read more »

  • Office Refurbishment

    21.12.19

    We Are Digital (WAD) are proud to announce that we are looking for a supplier for our Office refurbishment as we look to move to Floor 2 in Friars House, Coventry, CV1 2TE.  This tender is for the refurbishment works … Read more »

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