Universal credit and the risk of digital failure
With universal credit (UC) being rolled out across the country, a strong digital inclusion strategy can be the difference between successful adoption and a potentially devastating impact on housing associations’ income.
With an online UC application portal now the entry point for the vast majority of residents, mistakes and failure to properly manage this process can mean incorrect submissions, failed applications, sanctions and ultimately a delay in rent payments to already financially stretched organisations.
In this article in 24Housing, Matthew Adam, CEO of We Are Digital, discusses his experience of delivering UC training to HAs throughout the UK and what the roll-out will mean for residents.
Read more: www.24housing.co.uk/opinion/universal-credit-and-the-risk-of-digital-failure
News Archives
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Windrush Day
(22.06.21)
22 June 2021 will mark the fourth national Windrush Day and 73 years since the SS Empire Windrush arrived at Tilbury Docks. Several hundred people arrived from the Caribbean to start a new life in Britain. The idea of this … Read more
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We Are Digital strengthens marketing team with key new appointments
(22.04.21)
We Are Digital, the Coventry-based digital training provider, has further strengthened its growing marketing team with two new senior-level appointments. As part of the organisation’s ambitious growth strategy, David Smyth has been appointed to the role of chief marketing and … Read more
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As seen on Global Banking and Finance Review”.
(09.02.21)
By Matt Adam, chief executive of We Are Digital, outlines four key actions we can take this year to end the impact of financial exclusion. Financial exclusion – the inability to access finance, banking and income – typically affects … Read more
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The Shift to Remote Training: Challenges, Opportunities and the Future
(09.12.20)
Arjun Patel, Operational Delivery Manager When the Covid-19 lockdown came into force in March, as an organisation, We Are Digital didn’t want to sit back and do nothing. We primarily offered face-to-face training prior to this, but we quickly decided … Read more
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We Are Digital partnership with PA Housing
(08.12.20)
Community investment and digital skills training provider We Are Digital has secured a contract with PA Housing to provide in-home digital and financial inclusion training to a targeted group of residents. The training will prove key to relieving isolation and … Read more
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Windrush Day
22.06.21
22 June 2021 will mark the fourth national Windrush Day and 73 years since the SS Empire Windrush arrived at Tilbury Docks. Several hundred people arrived from the Caribbean to start a new life in Britain. The idea of this … Read more
-
We Are Digital strengthens marketing team with key new appointments
22.04.21
We Are Digital, the Coventry-based digital training provider, has further strengthened its growing marketing team with two new senior-level appointments. As part of the organisation’s ambitious growth strategy, David Smyth has been appointed to the role of chief marketing and … Read more
-
As seen on Global Banking and Finance Review”.
09.02.21
By Matt Adam, chief executive of We Are Digital, outlines four key actions we can take this year to end the impact of financial exclusion. Financial exclusion – the inability to access finance, banking and income – typically affects … Read more
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